Privacy Policy

1. Overview

PuzzleDome is a mobile puzzle gaming app that allows users to play skill-based puzzle games, earn virtual rewards, join tournaments, follow players, play private matches, view leaderboards, unlock cosmetics, and use social gameplay features.

This Privacy Policy explains how PuzzleDome collects, uses, stores, shares, and protects information when you use the PuzzleDome mobile app, website, support services, and related features.

PuzzleDome uses virtual coins, XP, tickets, ranks, badges, cosmetics, and other in-app rewards only. PuzzleDome does not provide cash-out, withdrawals, gambling, betting, crypto, USDT, or real-money prizes.

2. Information We Collect

We may collect the following categories of information depending on how you use the app.

Account Information

• Display name
• Username
• Email address
• Google or Apple account identifier
• User ID
• Profile photo, if uploaded
• Selected country
• Account creation and login information

Gameplay Information

• Game sessions
• Scores
• XP
• Levels
• Ranks
• Streaks
• Achievements
• Daily rewards
• Daily challenges
• Tournament entries
• Tournament scores
• Private match results
• Live match participation or spectating status

Wallet and Virtual Item Information

• Virtual coin balances
• Tournament tickets
• Cosmetic purchases
• Cosmetic ownership
• Equipped avatars, frames, themes, fonts, and button styles
• In-app purchase history
• PuzzleDome Plus subscription status

Social Information

• Followers and following
• Friend relationships
• Challenges sent and received
• Private match invites
• Profile visits
• Public profile details
• Online presence
• Shared game results

Device, App, and Technical Information

• Device type
• Operating system
• App version
• Device identifiers where used by Firebase, AdMob, analytics, or push notification services
• Crash logs
• Diagnostics
• Performance data
• IP address or network-related information processed by service providers

Advertising and Analytics Information

• Ad interactions
• Rewarded ad claims
• Ad unit interactions
• App usage events
• Feature usage
• Analytics events
• Approximate technical information used by advertising and analytics SDKs

Support Information

• Messages you send to support
• Email address
• Screenshots or attachments you provide
• Support request history

3. How We Use Information

We use information to:

• Create and manage your account
• Authenticate users with Google Sign-In or Apple Sign-In
• Sync your progress across devices
• Run puzzle games and validate scores
• Provide tournaments, leaderboards, and rankings
• Manage virtual coins, tickets, cosmetics, and subscriptions
• Enable following, challenges, private matches, and profile visits
• Show online presence where relevant
• Send push notifications if enabled
• Provide optional rewarded ads
• Remove ads for PuzzleDome Plus users
• Detect abuse, fraud, cheating, or unauthorized activity
• Improve app performance, stability, and user experience
• Provide customer support
• Comply with legal, store, tax, security, or platform obligations

4. Sign-In

PuzzleDome may use Google Sign-In and Apple Sign-In to create or access your account. We use the account identifiers, display name, and email address supplied by those providers where needed for login, account management, security, and support.

Google and Apple process your sign-in information under their own privacy policies.

5. Firebase Services

PuzzleDome may use Firebase services for authentication, cloud storage, messaging, crash reporting, analytics, app integrity, and app operations.

Firebase may process device information, identifiers, crash data, messaging tokens, profile photo storage data, analytics events, and other technical information needed to provide these services.

6. Push Notifications

If you allow notifications, PuzzleDome may send:

• Tournament reminders
• Daily reward reminders
• Daily challenge reminders
• Friend and follower activity
• Challenge updates
• Private match invites
• Live match alerts
• Account and security notices
• Reward or achievement updates

You can manage push notification permissions in your device settings and, where available, inside the app settings.

7. Profile Photos and Public Profiles

If you upload a profile photo, it may be stored using cloud storage and displayed in the app.

Public profiles may show:

• Display name
• Username
• Profile photo
• Country badge
• Rank and level
• XP and game statistics
• Achievements
• Cosmetics and equipped frame
• Followers and following counts
• Online status
• Profile visit-related activity
• Public leaderboard position
• Shared game results

Do not upload a profile photo or choose a display name that contains private information you do not want other users to see.

8. Country Selection

PuzzleDome asks users to select a country to support:

• Country badges
• Country leaderboards
• Players from your country
• Country-based rankings
• Regional tournament visibility

PuzzleDome does not require location permission for country selection. Your selected country is user-provided and may be changed only occasionally according to app rules.

9. Ads and AdMob

PuzzleDome may use Google AdMob and other advertising services.

Ads may be used for:

• Optional rewarded ads
• Native ads on non-gameplay screens
• Interstitial ads only in limited casual contexts

Rewarded ads may grant bonus virtual coins after successful completion.

PuzzleDome Plus users do not see ads while their subscription is active.

Ads are not intended to be shown during:

• Live gameplay
• Private match gameplay
• Tournament gameplay
• Paid coin purchase flow
• Subscription purchase flow
• Sign-in or onboarding before users understand the app

Advertising partners may process device identifiers, ad interactions, approximate technical information, and other data according to their own policies.

10. Purchases and Subscriptions

PuzzleDome may offer virtual coin purchases and PuzzleDome Plus subscriptions through Google Play Billing and Apple In-App Purchase.

Google Play and Apple process payment information. PuzzleDome does not directly collect or store your full credit card number or payment account details.

PuzzleDome may receive purchase receipts, transaction identifiers, product IDs, subscription status, and expiration dates to verify purchases and activate virtual items or subscriptions.

Store purchases are for virtual items, subscriptions, and cosmetic or non-cash experiences only.

11. Virtual Coins and Rewards

PuzzleDome virtual coins, XP, tickets, ranks, badges, cosmetics, and rewards:

• Are for in-app entertainment only
• Have no real-world cash value
• Cannot be withdrawn
• Cannot be exchanged for money
• Cannot be transferred outside PuzzleDome
• Are not cryptocurrency
• Are not USDT or any crypto asset
• Are not gambling, betting, or cash-prize rewards

12. Analytics and App Performance

PuzzleDome may use analytics and diagnostics to understand:

• App usage
• Feature performance
• Game balance
• Tournament engagement
• Retention
• Crashes
• Bugs
• Device performance
• Stability issues

Analytics help us improve the app and provide a better user experience.

13. Data Sharing

PuzzleDome may share or process information with service providers that help operate the app, including:

• Cloud hosting providers
• Database providers
• Firebase and Google services
• Apple and Google sign-in services
• Apple and Google billing services
• AdMob and advertising partners
• Analytics and crash reporting providers
• Push notification services
• Customer support tools

We may also disclose information if required to:

• Comply with law
• Respond to valid legal requests
• Enforce our Terms
• Protect users, PuzzleDome, or the public
• Detect fraud, cheating, abuse, or security threats

14. Data Retention

We keep information for as long as needed to provide the app, maintain your account, operate gameplay features, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Some records may be retained after account deletion where required or justified, including:

• Purchase receipts
• Transaction records
• Security logs
• Abuse prevention records
• Legal or compliance records

15. Account Deletion

You can delete your account inside the app or contact:

support@puzzledome.app

Account deletion may remove or anonymize:

• Account profile
• Display name and username
• Profile photo
• Coins
• XP
• Cosmetics
• Tournament entries
• Gameplay records
• Social data
• Followers/following
• Private match history
• Notifications
• Achievements

Some information may be retained if legally required or needed for fraud prevention, purchase verification, dispute handling, accounting, or platform compliance.

16. Your Choices

You may be able to:

• Update your display name or profile information
• Upload or remove your profile photo
• Select or change your country according to app rules
• Turn off notifications
• Manage device notification permissions
• Choose whether to watch rewarded ads
• Avoid optional social features
• Delete your account
• Manage subscriptions through Google Play or Apple App Store

17. Children

PuzzleDome is not intended for children under the age required by applicable law to use online services without parental consent.

If you believe a child has provided personal information to PuzzleDome without appropriate consent, contact us at support@puzzledome.app.

18. Security

We use reasonable technical and organizational safeguards to protect information, including secure authentication, encrypted network communication where supported, server-side validation, and access controls.

No system is completely secure, and we cannot guarantee absolute security.

19. International Processing

Your information may be processed and stored in countries other than your country of residence. These countries may have different data protection laws.

By using PuzzleDome, you understand that your information may be processed where our service providers operate.

20. Third-Party Links and Services

PuzzleDome may contain links or integrations with third-party services such as Google, Apple, Firebase, AdMob, app stores, or support tools.

Their privacy practices are governed by their own policies.

21. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you in the app, on our website, or through another appropriate method.

The updated policy will show a new effective date.

22. Contact Us

If you have questions about this Privacy Policy or want to request account deletion, contact:

PuzzleDome Support
Email: support@puzzledome.app
Website: https://puzzledome.app